Return and Exchange Policy
At Eighthours Home, we place customer satisfaction at the forefront of our operations. Our goal is to make the return or exchange process as simple and transparent as possible. We invite you to read through the details below to understand our guidelines for eligible returns and exchanges, procedures to follow, and timeframes involved.
1. Eligibility
Products must meet the following conditions to be eligible for a return or exchange:
- Timeframe: Requests must be initiated within 7 days from the date of delivery.
- Condition:
- Items should be unused, unworn, and in their original condition.
- The product must be returned in its original packaging, with all tags, accessories, and documentation intact.
- Returned items must not show signs of used, damage, or any alterations not attributable to a manufacturing defect.
- Exclusions: Personalized or custom-made items, intimate products, or final sale merchandise (including clearance items) may not be eligible for return or exchange. Please check the specific product details before purchasing.
2. Initiating a Return or Exchange
To start your return or exchange process, please follow these steps:
- Step 1: Contact Us Reach out to our Customer Service team via:
In your message, please include:
- Your order number
- Your full name
- A description of the issue or reason for return/exchange (for example, if an item is the wrong size or defective).
- Step 2: Receiving a Return Merchandise Authorization (RMA) Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) along with clear instructions on how to proceed. Note: Items that are returned without an RMA may not be processed.
3. Return Process
After you have received your RMA:
- Preparing Your Return:
- Ensure your item is securely packaged with all original materials.
- Attach the RMA label (if provided) on the outside of the package.
- Shipping the Item:
- Use a trackable shipping service to send the product back to our warehouse.
- Keep a record of your shipping receipt and tracking number.
- Inspection and Refunds:
- Once the item has been received, our team will inspect the product to ensure it meets the return eligibility criteria.
- If approved, a refund will be issued to your original method of payment. Refunds generally take 7-10 business days to reflect on your account.
- Please note that standard shipping fees are non-refundable unless the return is a result of our error (e.g., receiving a defective or incorrect product).
4. Exchange Process
If you prefer to exchange your product rather than receive a refund:
- Indicate Your Preference:
- Clearly state in your initial return request that you desire an exchange.
- If there is a price difference between the returned item and the new item, the difference will be either refunded or invoiced to you accordingly.
- Processing an Exchange:
- After receiving your returned item and confirming its condition, we will dispatch the replacement product.
- The same timeline applies, and in case the new product is of a higher value, you may be asked to pay the price difference before shipment.
5. Damaged or Defective Items
Your satisfaction and trust are paramount:
- Immediate Notification: If an item arrives damaged or is defective, please notify our support team within 48 hours of receiving the delivery.
- Evidence & Resolution:
- We may request photographic evidence or a brief explanation of the defect to expedite our process.
- Once confirmed, you have the option to either return the product for a refund or exchange it at no additional cost, including return shipping fees.
6. Order Cancellations
- Before Shipment: Orders may be cancelled within 24 hours of placement if the item has not yet been prepared for shipping.
- After Shipment: If your order has already shipped, please follow the return/exchange process described above once you receive your package.
7. Policy Modifications
Eighthours Home reserves the right to update or modify this policy at any time without prior notice. We encourage our customers to review this policy periodically to stay up-to-date on any changes.
8. Contact Information
For any questions or further assistance regarding the return and exchange process, please do not hesitate to reach out to our Customer Service team: